Terms & Conditions

1. Definitions

Throughout this Agreement, the following terms carry the meanings described below:

• "Kirana" / "We" / "Us" / "Our" — refers to the business entity operating under the name Kirana, providing home assistance coordination services.
• "User" / "You" / "Client" — any individual, family member, or representative who contacts, engages, or arranges services through Kirana.
• "Service" — the home assistance coordination, companionship visit arrangement, family information, and technology connection support offered by Kirana.
• "Older Relative" / "Care Recipient" — the older adult on whose behalf the User is engaging Kirana's services.
• "Agreement" — this Terms & Conditions document together with any written service arrangement confirmed between the parties.
• "Website" — the Kirana website accessible at kiranasvnt.blog and all associated web pages.

2. Acceptance of Terms

By submitting an enquiry, signing a service arrangement document, or making payment to Kirana, you confirm that you:

• Are at least 18 years of age;
• Have the legal capacity to enter into a binding agreement;
• Are acting on your own behalf or as an authorised representative of a family or household;
• Have read and accept the terms set out in this Agreement.

If you do not agree with any part of these terms, please do not proceed with engaging our services.

3. Service Description

Kirana offers coordination and organisational support for families with older relatives in Kota Kinabalu, Sabah. Our services currently include:

Services are available to households in and around Kota Kinabalu, Sabah. Kirana does not provide regulated nursing, medical, or personal care services. All arrangements are coordination and companionship in nature.

4. User Responsibilities

When engaging Kirana's services, you agree to:

• Provide accurate, complete, and current information about your household and your older relative;
• Communicate openly about any changes in the household situation that may affect service delivery;
• Ensure that any individual receiving visits or assistance has consented to the arrangement;
• Treat Kirana staff and companions with courtesy and respect;
• Not use Kirana's services for any purpose that is unlawful or contrary to this Agreement;
• Make payments within the timeframe agreed in your service arrangement.

5. Intellectual Property

All content on the Kirana website — including text, images, logos, layout, and written materials provided as part of service delivery — is the property of Kirana or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes in connection with arranging services.

You may not reproduce, distribute, or commercially use any content from this Website without prior written permission from Kirana.

6. Payment Terms

All service fees are quoted and payable in Malaysian Ringgit (RM). The following terms apply:

• Payment schedules and amounts will be set out in your individual service arrangement document;
• Accepted payment methods include bank transfer and other methods specified at the time of arrangement;
• Fees for services already commenced are generally non-refundable, except where Kirana is unable to fulfil the agreed arrangement;
• If you wish to discuss a billing concern, please contact us at [email protected] within 14 days of the relevant invoice date.

7. Service-Specific Terms

The following additional terms apply to each service category:

8. Disclaimers

Kirana's services are provided on an "as available" basis. We make no representation that:

• Any particular social, functional, or organisational outcome will result from using our services;
• Kirana's coordination services are a substitute for professional medical, nursing, legal, or financial advice;
• The Website will be free of errors or available without interruption at all times.

Families seeking regulated care or medical support are encouraged to consult appropriate licensed professionals.

9. Limitation of Liability

To the fullest extent permitted under Malaysian law:

• Kirana's total liability for any claim arising from a service arrangement shall not exceed the fees paid by the Client for the specific service giving rise to the claim;
• Kirana shall not be liable for indirect, incidental, or consequential loss arising from the use of or inability to use our services;
• In cases of force majeure — including but not limited to natural events, public health directives, or infrastructure disruption — Kirana will communicate promptly and endeavour to reschedule affected services.

10. Indemnification

You agree to indemnify and hold harmless Kirana, its staff, and associated companions from any claim, loss, or cost (including reasonable legal fees) arising from your breach of this Agreement, your misrepresentation of facts, or your unlawful use of our services.

11. Termination

Either party may end a service arrangement by providing written notice as specified in the individual service document. Kirana may also suspend or terminate services without notice where:

• The safety or wellbeing of any party involved is at risk;
• Payment obligations have not been met despite reasonable follow-up;
• Relevant information provided at the time of engagement has been found to be materially inaccurate.

Upon termination, the confidentiality obligations and limitation of liability provisions of this Agreement continue to apply.

12. Dispute Resolution

This Agreement is governed by the laws of Malaysia. In the event of any disagreement:

1. 1The parties will first attempt to resolve the matter informally by contacting Kirana at [email protected];
2. 2If not resolved within 30 days, the parties may seek mediation through an agreed mediator in Kota Kinabalu;
3. 3Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of Sabah, Malaysia.

Malaysian consumer protection rights under the Consumer Protection Act 1999 are not affected by this Agreement.

13. General Provisions

14. Changes to These Terms

Kirana may update these Terms & Conditions from time to time. When changes are made:

• The revised document will be published on this page with an updated "Last Updated" date;
• Clients with active service arrangements will be notified by email of any material changes;
• Continued use of our services after the effective date constitutes acceptance of the revised terms.

15. Contact Information

For any questions regarding these Terms & Conditions, please reach out to us: