Privacy Policy

Last updated: 12 May 2025  ·  Kirana, No. 73, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia

1. Introduction

Kirana ("we", "us", "our") is committed to handling personal information with care. This Privacy Policy explains what information we collect when you use our website or contact us about our household arrangement services, how we use that information, and the rights you have in relation to it.

This policy applies to all personal data collected through https://kiranasvnt.blog, our contact forms, email correspondence, and telephone enquiries. By using this website or submitting an enquiry, you acknowledge that you have read this policy.

For questions about this policy, please write to [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact details: full name, email address, telephone number, and any information you include in a message to us via the enquiry form or email.
• Service information: details about your household arrangement needs that you share with us during the enquiry or onboarding process.
• Website usage data: browser type, pages visited, and session duration, collected anonymously via analytics tools (where consent is given).
• Cookie data: cookie preference choices stored in your browser. See Section 6 for more detail.

We collect data when you submit an enquiry form, send us an email, call our office, or navigate our website with analytics cookies enabled. We do not collect sensitive personal data (such as financial details or health information) through our website.

3. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data on the following grounds:

• Consent: where you have given clear consent, for example by submitting the enquiry form or agreeing to analytics cookies.
• Contract: where processing is necessary to perform a household arrangement service you have requested.
• Legitimate interests: for example, responding to general enquiries about our services or maintaining secure records of completed arrangements.

4. How We Use Your Data

We use personal data for the following purposes:

• Responding to your enquiry and providing information about our services.
• Setting up, managing, and reviewing a household arrangement where one has been agreed.
• Sending short written updates about visits or coordination activities to the family members you have designated.
• Maintaining internal records for quality review purposes (one-month and three-month check-ins).
• Improving the quality of our website and services through anonymous analytics data, where consent has been given.

We do not sell your personal data to third parties. We do not use it for unsolicited marketing.

5. Data Sharing

We share personal data only in the following limited circumstances:

• Within Kirana: with coordinators and companions involved in your arrangement, on a need-to-know basis only.
• Service providers: with trusted third-party tools used to operate our website (such as analytics platforms), where those providers are bound by appropriate data processing agreements.
• Legal requirements: where we are required to disclose information by applicable Malaysian law or a competent authority.

In all other cases, your data stays within Kirana and is not disclosed to outside parties.

6. Cookies

Our website uses cookies to remember your preferences and, where you have consented, to collect anonymous data about how visitors use the site. You can manage your cookie preferences at any time via our Cookie Policy page. Declining analytics cookies does not affect your ability to use the website or enquire about our services.

7. Data Retention

We retain personal data for as long as is reasonably necessary for the purposes described in this policy:

• Enquiry records not followed by an arrangement: deleted within 12 months of the last contact.
• Household arrangement records: retained for up to 3 years after the arrangement ends, for audit and quality review purposes.
• Anonymised website analytics data: may be retained indefinitely as it cannot be linked to individual users.

8. Data Protection Measures

We take reasonable steps to protect personal information in our care:

• Access to personal data is restricted to Kirana staff directly involved in your arrangement.
• Physical and digital records are stored in a secure environment with restricted access.
• Our website uses HTTPS encryption for data in transit.
• In the event of a suspected data breach affecting your personal information, we will notify affected individuals promptly and take steps to limit any harm.

9. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
• Right to cease processing: to request that we stop processing your data in certain circumstances.

To exercise any of these rights, please contact us at [email protected] or in writing to our registered office. We will respond within 21 days.

If you are not satisfied with our response, you may refer a complaint to the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

10. Third-Party Links

Our website may contain links to external resources — for example, community organisations or government services relevant to families in Kota Kinabalu. Once you leave our website, we have no control over the content or privacy practices of those third-party sites. We encourage you to review their privacy policies before sharing any personal information.

11. Children's Privacy

Our website is intended for adults (18 years and over). We do not knowingly collect personal information directly from individuals under the age of 18. If you believe we have inadvertently received information from a minor, please contact us at [email protected] so we can remove it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will change accordingly. If we make material changes, we will take reasonable steps to notify families with active arrangements.

13. Contact

For any questions or requests relating to this Privacy Policy:

• Email: [email protected]
• Post: Kirana, No. 73, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia
• Office hours: Monday–Friday 8:30–17:30, Saturday 9:00–13:00